16th Annual ACE Awards Recognize Outstanding Customer Experience Programs and Performance
New York, USA and New Delhi, India – May 27, 2021 – We are pleased to announce that E2E Research, a global expert in market research, analytics, and business intelligence, has been awarded a 2021 Confirmit ACE (Achievement in Customer Excellence) Award in the Digital Success category. This award recognizes E2E Research’s outstanding innovation and success in creating a mobile-first technology for consumers and customers participating in market and social research.
Confirmit, now a Forsta brand, has hosted the renowned ACE Awards since 2005 and every year recognizes some of its most innovative customers. The awards program honors clients dedicated to achieving universal customer excellence and who have demonstrated tangible business improvements as a result. As a recipient of an ACE Award, E2E Research has proven its commitment to their customers by continually evolving its customer experience and customer measurement solutions to create better experiences for research participants that lead to higher quality insights and more insightful, actionable outcomes. E2E Research earned the ACE Award based on its innovative online survey scripting technology which enables participants to complete surveys that were specifically designed for mobile devices.
“We are delighted to receive a 2021 ACE Award,” said Yogesh Rana, COO, E2E Research. “Our team has worked with Confirmit, now part of the Forsta brand, for more than a decade, and we’ve learned to leverage its unique capabilities to create a wide range of techniques that create truly engaging experiences for our participants. This ACE Award is a recognition of our dedication to our research participants and encouragement to continue build systems that put customers first.”
“We are thrilled to recognize E2E Reseach as a 2021 ACE Award winner and to acknowledge their application of customer experience best practices that deliver outstanding business performance,” said Kyle Ferguson, CEO of Forsta. “E2E Research’s program demonstrates their commitment to leveraging the power of understanding and transforming insights into action.”
In March 2021, leading research technology companies Confirmit and FocusVision merged and the company’s new brand, Forsta, was announced in April 2021.
For a full list of the 2021 ACE Award winners, please visit the ACE Awards website. For more information about E2E Research and their research engagement capabilities please visit https://e2eresearch.com/
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About ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving an ACE Award is a distinct honor that demonstrates both rigorous application of customer and employee experience processes and outstanding performance as measured by those processes. All Forsta customers are eligible for ACE Awards for their company, business units, or segments of a business. To be eligible for a 2021 ACE Award, organizations must have conducted one or more VoC or EX surveys between January 1 and December 31, 2020. For more information on awards criteria, visit www.confirmit.com/ace-awards.
About E2E Research
For more than ten years, E2E Research has specialized in converting enigmas into enlightenment for researchers and insights companies around the world. As an ISO 27001 certified, ESOMAR member company, E2E Research offers a full range of market research, data analytics, and business intelligence solutions to help you extend your services, fill the gaps, and create more value for your clients. Services include sample curation and multiple panel management, research and questionnaire design/analysis/reporting, scripting/hosting, data validation, digital fingerprinting, tabulation, transcription, qualitative coding, written reports, infographics, real-time digital dashboards, and mobile apps.
About Confirmit, a Forsta Brand
Confirmit’s solutions are built by insights professionals, for insights professionals. Market Research, customer experience and employee engagement consultants around the world rely on our solutions to turn insight into stories that fuel action. The heart of our business is the people behind our technology, and we work as a partner to deliver the flexibility and power you need to understand and manage experiences, emotions, and behaviors so you’re always one step ahead.