Research Objective

• The healthcare client needed to map the patient journey from symptom to diagnosis, treatment, and recovery in order to create patient segments that could be used to leverage market opportunities that drive and influence treatment decisions.
• They needed to identify factors influencing brand association and satisfaction, promoting brand prescribing, and brand switching

Scope & Methodology

• Data points included
  • Treatments received by newly diagnosed stage III patients
  • Key unmet needs for unresectable cancer patients who have completed CRT
  • Key patient and administrative reasons unresectable patients have not completed Concurrent & Sequential CRT treatment

Value Delivered

• The client was able to identify the most likely patient segments who would benefit from a treatment.
• Emotional and physical barriers leading to unmet needs were identified and redirected to leverage new opportunities for prescribing practices.

Check out other healthcare case studies

• Tracking Physician Perceptions of Diabetes Pharmaceutical Representatives – A physician survey case study
• Face-to-Face On-Site Medical Leader Interviews – A B2B interview case study
• Building a Strategic Business Plan Grounded in Industry Data – A pharmaceutical data analytics case study

Research Objective

• A medical device client needed to understand the market and consumer preferences for different medical treatments to inform and customize product messaging and product differentiation.
• They also needed to understand unmet needs and barriers hindering treatment choices.

Scope & Methodology

A survey was designed to measure a number of key metrics including:

• Market leaders in medical device technologies
• Brand switching patterns
• Changes in restriction levels
• Change in usage of two treatments as a result of new device guidelines

The data showed patients had clear preferences for specific brands of medical devices. In addition, patients differentiated the brands based on their perceptions of clinical performance, training programs, range of treatment options, and how much the brands invested in clinical trials.

Value Delivered

• As a result of the research, the client gained a better understanding of their market position relative to their competitors, and was able to gauge market shifts in the treatments used by patients. They also were able to better understand drivers of switching and the key decision makers involved in those switches.
• The client was better able to differentiate their product and create more impactful messaging to help their patients.

Check out other patient case studies

• Optimize Treatment Pricing Strategies For Multiple Patient Segments – A pharmaceutical survey analytics case study
• Mapping a Patient Funnel to Mitigate Treatment Barriers – A cancer patient survey case study

Research Objective

• A home appliance company needed to understand the pain points their sales representatives experienced when interacting with customers throughout the sales process.
• They also needed to understand the ideal product features customers desired so that representatives could properly recommend a purchase.

Scope & Methodology

A survey was designed to understand a variety of aspects of the sales process from the point of view of sales representatives. This included:

• Recent and past interactions they had with target and competitor brands
• Marketing messages and features associated with various brands
• Brands the representatives tended to recommend
• Recency and sources of training received by sales representatives

Value Delivered

The client gained a better understanding of how their brand was perceived in relation to other brands and product features. They were able to better understood how sales representatives interacted with customers to interpret their needs and make product recommendations.

Check out other related case studies

• Increasing Customer Acceptance For Controversial Pet Food Format – A survey case study
• Evaluating the Effectiveness of a Campaign with Brand and Message Recall – A consumer media survey case study
• Identifying Optimum Price Corridors to Predict Volume Share – An advertising price simulator case study

Research Objective

• A pet food brand offering a controversial new product format needed to understand purchase behaviors for current brands, and barriers to acceptance for a pet food using insects as a source of protein.

Scope & Methodology

A survey was designed to understand current purchase behaviors and market gaps for fresh and premium pet food products. The survey also focused on understanding awareness, barriers, and purchase intent for pet foods based on insects.

The data showed that:

• 1% currently use pet food with insect protein
• 66% were unaware of pet food with insect protein
• 60% were willing to try pet food with insect protein

Value Delivered

Despite the lack of awareness and lack of use of insect based pet foods, consumers demonstrated that they had a strong willingness to try the product, particularly because of its reduced impact on the environment. The research helped the client understand which message associated with their brand – sustainability –  would be most effective at reaching their targeted consumers.

Check out other related case studies

• Improving Sales by Understanding Pain Points of Sales Reps – A home appliance survey case study
• Evaluating the Effectiveness of a Campaign with Brand and Message Recall – A consumer media survey case study
• Identifying Optimum Price Corridors to Predict Volume Share – An advertising price simulator case study

Research Objective

• An automotive insurance company wished to increase growth and retention among various customer segments. To do this, they needed to understand and size unmet needs and barriers to sign-up and renewal.
• They also wished to understand which products and features required re-evaluation or discontinuation.

Scope & Methodology

A survey was designed to identify:

• Problems with automotive monitoring and privacy apps and technologies currently being used as well as any associated solutions
• Current behaviors related to customer satisfaction, and reviewing and changing insurance providers
• Potential impacts of resolving barriers

Among other metrics, the survey identified the types of information people are currently sharing via their usage-based-insurance (UBI) program, as well as various reasons they have for switching providers. The data showed that people shared a wide range of data but they were still seeking a greater degree of trust and better customer service experiences.

Value Delivered

• The client was able to understand renewal barriers among their customers and make necessary adjustments in their existing automotive insurance offerings.
• The client was also able to identify and understand unique needs of various user segments to permit more targeted marketing and needs based offerings.

Check out other BFSI case studies

• Automating Distribution of BFSI Performance Metrics – A BFSI automated reporting case study
• Creating a Financial Portfolio Health Review Report – A credit card business analytics case study
• Customer Behavioral Segmentation to Support Targeted Marketing – A BFSI data analytics case study

Research Objective

• A university needed to evaluate their brand value and understand declining enrollment in order to build a more meaningful brand promise based on academic offerings, student experience, and their prestige.
• They also needed to segment the market into distinct customer groups to target unique demographics groups more appropriately.

Scope & Methodology

• A survey was launched to measure a range of attributes including brand awareness and brand attributes.
• Prepared concepts were evaluated against a variety of emotional and rational perceptions. Each concept was evaluated in terms of the a set of key attributes, relevance, and preference.

Value Delivered

• The client learned where perceptions of their brand were falling short as well as which brand promise resonated and appealed the most with their target audience.
• The client was able to build a brand promise that was more meaningful to their customer base, and develop brand strategies that more accurately reflected the dynamics of their institution.

Check out other related case studies

• Increasing Customer Acceptance For Controversial Pet Food Format – A survey case study
• Improving Sales by Understanding Pain Points of Sales Reps – A home appliance survey case study
• Evaluating the Effectiveness of a Campaign with Brand and Message Recall – A consumer media survey case study

Research Objective

• A beverage brand wanted to launch two new flavors of tea. They needed to understand which flavor would be preferred by target groups within a specified geography as well as overall.

Scope & Methodology

• Sensory testing was conducted by way of In-Home-Usage-Tests (IHUT) and survey data from 250 participants.
• Participants tested both flavor prototypes and completed an exit survey about their in-home sensory experience.
• Sentiment and likability scores were calculate for both of the variants. In addition, the data were analyzed using statistical techniques such as JAR analysis and penalty analysis.
• Results showed a preferred flavor as well as distinct differences based on demographic and geographic characteristics.

Value Delivered

• The client learned which of the flavor prototypes was preferred as well as specific reasons for those preferences.
• They were able to understand the preferences by demographics and geographics allowing them to create more meaningful marketing strategies for their desired target groups.

Check out other food case studies

• Measuring Consumer Preferences for Successful Ready-To-Eat Development | A Sensory Research Case Study
• Benchmarking Brand Awareness and Competitive Brand Space – A consumer food survey case study
• Sentiment and Content Analysis of Qualitative Consumer Comments – A food survey + text analysis case study

Research Objective

• A food company completed a food questionnaire which had generated a large number of comments. The comments were not in an actionable format and needed to be condensed into key issues.

Scope & Methodology

• The content and sentiment of the consumer comments were carefully analyzed. They were categorized into standard food categories as well as categories customized to the client’s brand.

Value Delivered

• The client gained a more precise and actionable understanding of qualitative opinions and was able to understand both positive and negative perceptions of their brand in relation to a number of key categories.

Check out other food case studies

• Developing a New Nutritional Pasta Product – A survey + desk research case study
• Identifying An Optimal Set of Flavor Variants to Achieve Incremental Reach | Case Study
• Choosing a Set of Flavors to Minimize Substitutions – A food survey + data analytics case study

Research Objective

• A beverage company wished to introduce their new organic drinks to a tough market in India which includes numerous international players.
• To understand their current market position, they needed to explore beneficial opportunities to improve their launch and sales strategy for their new product.
• They required a detailed understanding of prevailing market dynamics, including competitive forces, trends, risks, and challenges.

Scope & Methodology

• Using secondary research, E2E researchers conducted a food and beverage industry analysis which involved analyzing industry trends, understanding emerging regulations, assessing local markets, and identifying the right scale of opportunities.
• A risk assessment study was conducted to understand current and potential risks in terms of supply chain and food safety.
• Using survey research, a customer needs assessment was also conducted to help the client understand:
  • Consumer needs and demands regarding organic drink products
  • Latest trends and innovations in food packaging materials
  • Business strategies of their key competitors and evaluate growth rate in industry for the next 5 years

Value Delivered

• The client was able to much better understand India’s food and beverage market, including competitive services, trends, risks, and challenges, as well as untapped market opportunities.
• The client introduced several new products and health drinks with innovative and sustainable packaging alternatives resulting in capturing huge traction in the Indian food and beverage industry.

Check out other food case studies

• Developing a New Nutritional Pasta Product – A survey + desk research case study
• Identifying An Optimal Set of Flavor Variants to Achieve Incremental Reach | Case Study
• Choosing a Set of Flavors to Minimize Substitutions – A food survey + data analytics case study

Research Objective

• An international brand of seasonings, instant soups, pasta, and noodles wished to satisfy Indian consumer needs with a product offering focused on balanced nutrition for young people.
• Their main objective was to deliver well balanced nutritional pasta that mothers could trust, and their children would like while maintaining the image of their brand and quality. This needed to hold true even when kids and teenagers ate the pasta without any vegetables or meat.
• They wanted to develop a pasta product which would find a balance between nutrition, taste, and visual signals that would make the product credible in the eyes of mothers and their children.

Scope & Methodology

• Experts conducted a Customer Need Assessment study with mothers to understand:
  • Perception towards pasta products
  • Preferred ingredients and additives
  • Taste and color improvements
  • Level of consumption
• Primary & Desk Research: We identified lentils, chickpeas, powdered egg whites, and flax seed as the best ingredients to achieve consumer nutritional objectives. These ingredients and additives were perceived to be nutritious and part of the healthy diet which fit well with the brand image.
• We also evaluated a range of several colors to find a shade of pasta that is not too dark for the kids but dark enough for the mothers to find it credible.

Value Delivered

• Our study helped the client to understand consumer perceptions towards their new product and identify their current needs for kids.
• Client introduced several new products in the pasta segment by considering consumer’s needs and demands.

Check out other food case studies

• Measuring Consumer Preferences for Successful Ready-To-Eat Development | A Sensory Research Case Study
• Benchmarking Brand Awareness and Competitive Brand Space – A consumer food survey case study
• Sentiment and Content Analysis of Qualitative Consumer Comments – A food survey + text analysis case study