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Innovation Strategy: Why just innovating isn’t enough
By E2E Research | January 30, 2023

Innovate or die.

 

I suspect many of us have heard that quote, usually attributed to Peter Drucker.

 

The goal of innovation is to create products or services that have original value, perhaps in response to changing industries or solving impeding social, health, or economic challenges. With an effective strategy for bringing about that innovation, your brand can achieve real change and growth. Without an innovation strategy, well, your brand could simply wither away and disappear.

 

 

 

 

Benefits of Innovation

 

Is it worth the financial burden to take time away from day-to-day production to focus on innovation? Given the following benefits, successful marketing and business leaders would say yes.

 

  • Remain relevant. In a world that’s constantly evolving culturally, economically, and politically, innovation helps brands remain relevant to people of today, not ten or fifty years ago when the brand was first launched. For example, today, brands take care to understand that gender is a social construct, not a precise measurement that dictates women use pink razors and men use black razors. And, remaining relevant means we work to understand changing consumer perceptions towards online ordering, something that really picked up over the last three years.
  • Develop new products. For creative minds, one of the key benefits of innovation is creating brand new products like pet food made from insect protein. Perhaps you’ve discovered a new pain point, audience segment, journey, or channel that warrants building a for-purpose product. Even better, starting from scratch means you can build in privacy, accessibility, sustainability, and many other core features right from the beginning rather than trying to hack them in at a later date.
  • Improve your existing products. Innovation is not just about creating new products. It’s also about improving the efficacy of existing products and appealing to new target audiences with those existing products. Growth comes from creating a more valuable product for your existing customers, and new value for new customers.
  • Optimize your costs. Innovation can also take place in systems and processes. New methods of building a product, delivering a service, or running operations can speed things up or make them less expensive. For example, we now have the option to use automated signature tools rather than physically mailing or even emailing business contracts.

 

Of course, all of these benefits contribute to the growth and expansion of the business with new or more desirable revenue streams.

 

 

Benefits of an Innovation Strategy

Innovating alone is insufficient to maintain growth. Creating an effective strategy to bring those innovations to life is essential for preparing for long-term unanticipated lows and desirable highs. There are other benefits as well.

 

  • Align everyone to the same goals. Creating an innovation strategy helps ensure efforts in all departments and groups are in keeping with the mission and vision of your business. When everyone has the same understanding of how innovation fits into the business growth strategy, every department can aim for the same, overarching goals rather than pursuing unrelated and unfocused individual goals.
  • Focus resources. When everyone is aligned to the same goals, company resources, whether financial, personnel, or otherwise will be used much more wisely. Less waste, less distraction, and more energy spent in the right places.
  • No resting on laurels. It’s easy to recall the good old days when you accomplished that awesome ‘thing.’ But 5 years ago is ancient in today’s world. Hundreds of new products and companies have since been launched, all of which have the potential to knock your brand out of the top 10 or top 1000 spot. You need to keep on proving that you deserve to be in the top 10 spot or someone else will. Without a strategy to stay there…. you won’t.

 

 

 

What Does a Successful Innovation Strategy Look Like

 

Though every company has a unique innovation strategy, successful strategies share a number of key characteristics.

  • Continuous rather than ad hoc. Rather than developing innovations in response to external events, successful strategies have a goal of continuous improvement. Time and funds for innovation are built into every process. It’s expected at every stage from every person.
  • Calculated risks. Playing it safe is rarely a good attribute of successful strategies. Be prepared to take risks along the way. Stretch your ideas just out of bounds to see what could be. Iterate, test, repeat.
  • Embrace failure. Successful innovation strategies embrace every small and large failure that inevitably happens along the way, recognizing that each one is a learning opportunity. Learn from each challenge and put processes into place to ensure those mistakes can’t happen again. Seek out and embrace criticisms and challenges. Caught early, resolving small challenges will prevent massive mistakes.
  • Measure the efforts. Successful strategies keep count. Count the failures, the successes, the ideas, the launches. Set fair expectations for both contributors and the leadership team around those metrics so everyone can monitor growth.
  • Create and stick to timelines. Create fair timelines and stick to them. Time spent on innovations that get repeatedly delayed and never become reality are a waste of everyone’s time.
  • Get stakeholder buy-in. Rather than waiting until an innovation is ready to launch, successful innovation strategies get buy-in from the leadership team from day one to ensure those innovations are in keeping with the long-term goals of the company. Without early buy-in and ongoing progress reports, those efforts could be completely wasted.

 

 

 

 

What’s Next?

Are you ready to get creative and put innovation at the top of your strategic plan? Our expert team is ready to help you gain new insights about your buyers, brands, and business that will support your next big innovation! Email your project specifications to our research experts using Projects at E2Eresearch dot com. We’d love to help you turn your enigmas into enlightenment!

 

 

 

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Webinar: Journey Mapping From Enigma to Enlightenment
By E2E Research | December 1, 2022

What is journey mapping and how can it help you grow your brand? In this introductory webinar on December 15, 2022; 1 to 1:45pm Eastern, we’ll discuss what journey mapping is from beginning to end and how you can use it to build a a more successful brand.

  • Learn which types of businesses can benefit from journey mapping
  • Understand why journey mapping is so important
  • Learn how to build a journey map
  • Uncover how to action a journey map

The webinar has finished and you are welcome to watching the recording here.

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Speaker

Annie Pettit, PhD CAIP FCRIC is the Chief Research Officer, NA, at E2E Research. She is a research methodologist who specializes in participant engagement, data quality, and innovative methods. She has spoken at conferences around the world, educating researchers about the best ways to conduct research that is valid, reliable, and actionable. She is also Chair of the Canadian ISO Standards Committee (ISO 20252). Most importantly, she’s an avid ukulele player.

Optimizing Healthcare Technology Offerings to Avoid Cannibalization | A MaxDiff TURF Case Study
By E2E Research | October 5, 2021

Research Objective

  • A leading healthcare technology company needed to identify existing product attributes within a product line that were not optimizing incremental customer reach.
  • The focus was on both product features and offers.
  • A survey would need to be designed, scripted, and fielded among healthcare professionals.

 

 

Scope & Methodology

  • A MaxDiff and TURF analysis was required to identify the best/ideal set of product attributes and build an optimal model of product combinations/attributes that would reach the maximum number of unduplicated customers.
  • After completing the analysis of the best product attributes, an interactive simulation of customer preferences was designed to observe all possible attribute combinations.


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Value Delivered

  • As a result of these analyses, the client was able to build a more effective product line consisting of the most preferred product line while also maximizing customer reach.
  • With this information, they determined that 90% of participants were very likely to purchase from this combination of product offerings.

 

 

Learn more

8 (Not-So) Secret Strategies for Great Market and Consumer Research
By E2E Research | August 25, 2021

The secret to successful research may not be a secret but in the hustle and bustle of work, we often forget one or more of them. If that describes your day today, then consider this your quick and friendly reminder!

 

 

#1 Don’t sell: solve problems.

As researchers, our job isn’t to sell questionnaire design, scripting, data analysis, report writing, and dashboards. Those may in fact be the specific services we offer but our real job is help our partners discover practical solutions to their business problems – Why isn’t this SKU selling, what new product do consumers want, who are my customers, how can I upsell to a target audience, how can I complete more projects when half my team is on holidays, how can I help a client when I don’t have all the services they need?

 

Our job is to thoroughly understand the business and research problems, and then translate them into appropriate solutions. Whether it’s concept studies, customer segmentation, journey mapping, market forecasting, or providing professional services, if we can’t translate a need into a custom solution, we’ve not done our job.

 

 

#2 Know your audience

A lot of market research starts by truly understanding a specific audience. Who are they – what are their hobbies, where do they live, where do they work, what does their family look like? It’s really easy to calculate a median age and the percentage of customers who are female but the last few years have taught us a lot about intersectionality – it’s not just “women,” it’s “disabled Black women.” In the research world, we understand this as customer segments or personas.

 

After conducting a well-designed survey, focus group, personal interviews, social listening, or analytics, you’ll have the necessary data to run a reliable segmentation and identify 3 to 5 distinct target groups of people within your ideal audience. For example, a couple of common ones are Primary Grocery Shoppers and Moms of Infants.

 

Once the data has spoken, you can then build a unique buyer persona, a fictional character, for each target group to clearly outline each one’s unique characteristics. This will make developing a set of products, prices, messaging, and marketing that genuinely resonates with each one much easier.

 

 

#3 Map your marketing

Researchers spend a lot of time mapping journeys – shopper journeys, patient journeys, student journeys, employee journeys. Building products that people want to use and buy means understanding the wants, needs, and challenges customers experience at every stage of the journey. You might discover that the most problematic stage, in fact, is not the most problematic stage.

 

Build a plan to understand every stage of the journey from end to end. As eloquently shared by Biz Davis from Abacus Agency, you need to understand whether your brand is lacking in awareness, interest, consideration, purchase, or advocacy, and whether consumers want to be entertained, inspired, educated, convinced, or delighted.

 

 

#4 Think like you search

If you’ve written a questionnaire before, you know how important this tip is. Sure, you could write a questionnaire as if you were Charles Dickens showing off his stunning, grammatically correct 200-word sentences with multiple, embedded clauses.

 

Or.

 

You could search on TikTok and Twitter and find out how people really talk. Use phrases regular people use. Use words everyone understands even if there’s a technically more precise word. Write questions and answers the same way people search and you’ll end up with a questionnaire that people want to answer!

 

 

#5 Promote your content

In the marketing world, this means thinking about native ads, social sharing, and cross-channel marketing. But for researchers, it means sharing your research across the company – from researcher to brand manager to innovation team to development team to marketer.

 

When everyone in the company is familiar with the results of your research, they can each do their part to amplify the outcome of the insight.

 

 

#6 Tell a great story

How do you get colleagues to share your research? Easy! Well, it’s not that easy. Storytelling is a necessary skill that will carry your research results throughout the company. Let people know what is exciting about the insights, how they could be used to reach consumers in unexpected ways, how they could personally benefit from understanding the results.

 

And sure, though the bulk of the research will be educational, informative, and standard, be sure to incorporate just a small bit of fun along the way.

 

 

#7 Become an authority

Don’t rest on the laurels of the research you did last year. That’s old news now. The theory may be correct but times and technology have changed. Follow up last year’s study with one that builds on what you’ve learned from your colleagues, seen among your competitors, and witnessed in related industries.

 

Show your colleagues what your brand could become if everyone worked together to leverage new, innovative research methods, techniques, and skills. Become the expert at your company who constantly pushes everyone forward towards building a better product and a better company. Get that seat at the table.

 

 

#8 Start small to grow big

You could build and execute a 5-year research plan.

 

Or, you could start small with a single project that gives you a solid overview of one product or target audience. Inhale it, memorize it, internalize it.

 

Then build the five-year plan. Because at this point, you’ve seen all the strengths and weaknesses among a specific product, how your colleagues work together, how your company systems work, and what’s happening in your industry. You have perspective now.

 

Now you get it. Now you can think really big.

 

 

My inspiration for this post?

I watched a webinar given by Biz Davis from Abacus Agency in Toronto in which he shared a bunch of his secrets for building an effective marketing strategy. The webinar will be posted on their website very soon so do go have a peek.

 

While watching, all I could think was how relevant his secrets were, in particular, for market and consumer researchers. The headers are his words, and I riffed on the ideas to bring you the research tips.

 

Are you ready to plan a great market or consumer research project from End to End? Email your project specifications to our research experts using Projects at E2Eresearch dot com.

 

 

Learn more from our other blog posts

Improving Operational Effectiveness at a CPG Company | A Retail B2B Case Study
By E2E Research | June 10, 2021

Research Objective

  • An FMCG client needed to assess the operations and revenue effectiveness across their company. They needed to evaluate their key performance indicators and understand their organizational maturity.

 

Scope & Methodology

  • An online questionnaire was launched to 500 business leaders to measure the KPIs and derive the stages of organizational maturity.
  • The analysis showed that about 72% of leaders expressed some governance and control of global operation while 42% described some local office independence. 30% are strongly controlled at headquarters with no local independence.
  • For operational maturity, about 80% showed high levels of maturity by deploying technology, extensive automation, dedicated roles in operations, and using AI in delivering services. Top success criteria included: Improved brand/customer engagement, staff efficiency, and agility. The success criteria “improved brand/customer engagement” is considered most important for content strategy.

 

Value Delivered

  • The client was able to better understand their operational effectiveness as well as their organizational maturity. As a result of the research, they identified operational areas needing improvement.

 

Check out other retail case studies

Creating a Beverage Launch Strategy in a Competitive Market | A Desk Research Case Study
By E2E Research | March 26, 2021

Research Objective

  • A beverage company wished to introduce their new organic drinks to a tough market in India which includes numerous international players.
  • To understand their current market position, they needed to explore beneficial opportunities to improve their launch and sales strategy for their new product.
  • They required a detailed understanding of prevailing market dynamics, including competitive forces, trends, risks, and challenges.

 

Scope & Methodology

  • Using secondary research, E2E researchers conducted a food and beverage industry analysis which involved analyzing industry trends, understanding emerging regulations, assessing local markets, and identifying the right scale of opportunities.
  • A risk assessment study was conducted to understand current and potential risks in terms of supply chain and food safety.
  • Using survey research, a customer needs assessment was also conducted to help the client understand:
    • Consumer needs and demands regarding organic drink products
    • Latest trends and innovations in food packaging materials
    • Business strategies of their key competitors and evaluate growth rate in industry for the next 5 years

 

Value Delivered

  • The client was able to much better understand India’s food and beverage market, including competitive services, trends, risks, and challenges, as well as untapped market opportunities.
  • The client introduced several new products and health drinks with innovative and sustainable packaging alternatives resulting in capturing huge traction in the Indian food and beverage industry.

 

Check out other food case studies